HUMAN RELATIONS SKILLS AND JOB PERFORMANCE OF OFFICE MANAGERS IN YABA COLLEGE OF TECHNOLOGY, YABA, LAGOS
Keywords:
Human relations skills, personal skills, interpersonal skills, and Job performanceAbstract
This research work focused on human relations skills and the job performance of office managers. The purpose of this study was to determine the human relation skills that are required of office managers for effective job performance and the effect of such skills on the performance of office managers in Yaba College of Technology, Yaba Lagos State. The methodology adopted was a quantitative descriptive cross-sectional survey research design. A structured questionnaire was designed and administered to collect data from the whole population of 132 office managers in the college who received the questionnaire but only 72 returned filled. The frequency distribution was used to present the descriptive statistics and the hypothesis was tested using Pearson’s product-moment correlation coefficient and regression analysis with the aid of a statistical package for social science (SPSS 26). The result shows that human relations skills were rated with a mean of 79.07% while job performance was rated a mean of 79.14% and that human relation skills have a weak, negative and non-significant effect on an office manager’s performance in an organisation (p > 0.05). This study recommends that office managers should acquire human relations skills that will help them to improve their performance.
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