EFFECTIVENESS OF CONTINUOUS PROCESS STRATEGY FOR IMPROVEMENT OF OPERATIONAL EXCELLENCE IN UNIVERSITIES IN LAGOS STATE, NIGERIA
Keywords:
Effectiveness, Operational Excellence, Relationship Management, Universities, Strategies. Continuous Process.Abstract
This study examined the effectiveness of continuous process strategy for the improvement of operational excellence in Universities in Lagos State, Nigeria. The study answered four research questions. The study adopted a descriptive survey research design. The population of the study was 7627 academic and non-academic staff of three (3) Public Universities out of the four (4) in Lagos State. A sample of 366 was drawn using Taro Yamane’s formula. The proportionate sampling technique was employed to select 366 respondents from three Universities in Lagos State, Nigeria. Data were gathered using a structured questionnaire survey. 279 copies of questionnaires were retrieved, representing a 76.2 percent response rate. The research questions were analysed using Mean and Standard Deviation. The findings revealed that relationship management strategies such as continuous improvement process, enterprise alignment, cultural enablers and organizational learning culture have improved operational excellence to a moderate extent, while environmental analysis and organizational control system were improved to a low extent. The study, therefore, concluded that there is still need for the implementation of effective relationship management strategies for the improvement of operational excellence of universities in Lagos State. The authors recommended, among others, that Universities should endeavour to encourage employees to identify areas for improvement and provide training and resources in order to support continuous learning.
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