STAFF ENGAGEMENT AS CORRELATES OF ORGANIZATIONAL PERFORMANCE IN COMPETITIVE BUSINESS ENVIRONMENT
Keywords:
Competitive Business Environment, Staff Engagement, Organizational Performance.Abstract
The study examined he extent of correlation between staff engagement and organizational performance in competitive business environment. Three research questions and three hypotheses guided the study. A correlational survey research design was used. The population of this study comprised all staff of Right Foods Limited, Ososa, Ijebu, Ogun State, Nigeria. A total of 90 staff/employees of Right Foods Limited were selected as sample size of the study. The authors used a structured questionnaire titled: Employee Engagement and Organizational Performance Questionnaire (EEOPQ) with 0.88 as reliability coefficient for data collection. Research questions 1 and 2 were answered using mean and standard deviation, while research question 3 was answered using Pearson’s Product Moment Correlation Coefficient. The findings indicated that poor cross-team communication, no clarity on who's doing what by when, workload imbalance, role-ability fit, lack of transparency and uninspiring leadership were among the factors affecting organizational performance. Fulfilling the responsibilities and duties outlined in the job descriptions, achieving performance standards, working efficiently to reduce the use of time and resources, promoting a positive work ethic and environment, active listening skills were among the factors enhancing organizational performance. Furthermore, completing special requests from management were among the contribution of staff engagement on organization performance. There was a positive correlation between staff engagement and organizational performance (r = 0. 230, P<.05). The authors recommended, among others, that managers and leaders of organizations should endeavour to create working environment that foster staff engagement and job satisfaction, if they desire to achieve increased organizational performance.
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